It was something we know she would have been proud of.White Lady have been running a campaign that is geared toward encouraging Australians to consider a prepaid funeral with their company. "However, some participants in our survey had wanted to spend time with loved ones after they died, but missed the chance due to a lack of knowledge.Her father and uncle, who visited the funeral parlour to make the arrangements, were told they had to have a celebrant (someone to officiate and oversee the funeral proceedings) despite their wish to go without. "It would have been nice to have a place where we could sit privately and be close to her as mum's body was cremated," one respondent wrote. It’s long term presence in Melbourne suburbs, and ongoing charitable work has seen the brand become a favourite in Victorian homes.
Many are positioned on major roads and advertised on signboards. For contact information, indicative prices and customer reviews at any of their locations, click on the appropriate link below.While perhaps one of the best-known funeral brands in Australia, White Lady Funerals is just one of the options available to families when searching for a funeral director. Death notices are published in The Courier Mail and other local publications.
" A White Lady funeral home was the only business that emailed a cost breakdown for direct cremation.Professional service fees (inc. mortuary care and transfer): $5200–7100A last glimpse of a loved one is included in more expensive packages, but in budget packages it's an extra cost of $110–1600In an emailed statement to CHOICE, InvoCare's chief operating officer Damien MacRae says the company's research shows customers are "looking for value from a funeral that is not just focused on price, but also a higher level of service and facilities.This is why we are investing $200 million in our people and facilities. )After almost 20 years of experience working with the dead, Marie* was a seasoned funeral arranger and embalmer when, in 2017, her grandmother died.What we asked the funeral homes:"Remember, they are not grief counsellors, they are salespeople," they wrote.Howarth, who's written extensively on the subject, identified the trend towards market domination by larger funeral providers taking over smaller ones – a trend that accelerated in Australia after the arrival of US multinationals such as Service Corporation International (SCI) in the 1990s.The survey respondent says that the funeral home charged $8000 for transporting the body from a hospital 13km away, the cremation, the cheapest coffin, a newspaper announcement and the required forms. InvoCare's Hasting District Funeral & Cremation Service incorrectly states on its website that it's "an independent family funeral director".Many respondents complained of a lack of coffin options and the fact that the cheapest was still expensiveInvoCare is the Asia-Pacific's largest provider of funeral products and owns the national chains White Lady Funerals and Simplicity Funerals, as well as chains in most states, including Guardian Funerals in NSW, Le Pine in Victoria, and George Hartnett Funerals in Queensland.Brian says his family didn't want extras such as clergy or a celebrant, live music or audio equipment, but they did want a projector to display family photos as they mourned.InvoCare has made an average profit of $63.8 million every year over the past five years.Perhaps it's no surprise, then, that 28% of our survey respondents found funerals more expensive than they'd expected. (Note: These prices are taken from our database and are current as at the time of publication. "We ended up with all the bells and whistles that we didn't want," says Marie.It currently enjoys a third of the metropolitan market and has its sights set on expanding to 40% over the next 10 years, as well as increasing its presence in regional areas.They were told they needed a funeral director to arrange a cremationInstead, we rely mostly on financial support from people like you to keep on fighting.So what do 'professional services' fees include?After his grandmother's death, the family discovered that while the name remained the same, the funeral home had changed hands – to InvoCare.The coffin is the product with the greatest markup, according to members of the industry.In this instalment, we investigate how that vulnerability can be exploited by an industry that dictates how we say farewell to our loved ones, and builds its profits on massive markups and a lack of price transparency.In the early 2000s, SCI Australia morphed into InvoCare and was listed on Australia's stock exchange.Professional service fees: $3850–4720As a CHOICE member, you know investigations are vital to our mission to protect and empower Australian consumers.Among these are outfits such as Archer & Sons Funeral Homes in WA, and Lester & Son Funeral Directors in Victoria – once family-owned small businesses that have changed ownership but retained their names.
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